Refund policy
Last updated: July 27, 2026
We want you to be happy with what you bought. If something isn't right, we'll make it right. This policy explains the window, the conditions, and who pays for return shipping.
30-day return window
You have 30 days from the date your order is delivered to request a return. Orders placed between November 1 and December 24 may be returned through January 15 of the following year, so gifts aren't caught out by the calendar.
To be eligible, the item must be unused, in the same condition you received it, with all tags and accessories, and in its original packaging. You'll also need your order number or proof of purchase.
Who pays for return shipping
It depends on why the item is coming back.
| Reason for return | Who pays return shipping |
|---|---|
| Changed your mind, it wasn't what you expected, or it didn't work out for you | You. We'll email you a prepaid label and deduct a flat $9.95 return shipping fee from your refund, so you never have to pack and price a shipment yourself. |
| The item arrived damaged or broken | We do. Full refund or replacement, at no cost to you. |
| The item is defective or not as described | We do. Full refund or replacement, at no cost to you. |
| We sent you the wrong item | We do. Full refund or replacement, at no cost to you. |
| Your order never arrived | We do. Contact us and we'll trace it and resolve it. |
Original shipping charges are not refunded. If your order shipped free and is returned for a non-fault reason, our actual outbound shipping cost is also deducted from the refund. If the return is our fault, nothing is deducted — you're made whole.
How to start a return
Email support@ryecentral.com with your order number and the reason for the return. We'll reply with a return authorization (RMA) number, a prepaid label, and instructions.
Write the RMA number on the outside of the package. Items sent back without an authorization can't be accepted and can't be refunded.
Returns must arrive unused and in original packaging. Items received used, incomplete, or without their original packaging may be refunded at up to 80% of the purchase price, or declined and returned to you.
Damaged, broken, or defective items
Glassware and barware travel a long way. Please open your order and check it as soon as it arrives.
If anything is damaged, broken, defective, or missing, email support@ryecentral.com within 7 days of delivery and include photos of the item, the shipping box, and the packing material inside. Those photos are what we need to file the carrier claim, and they let us resolve it immediately.
In most cases you won't need to ship a broken item back to us — we'll simply send a replacement or issue a refund and ask you to dispose of it safely. We cover all costs on damaged and defective items.
Items we can't accept back
- Personalized, engraved, monogrammed, or custom-made items
- Gift cards
- Digital products and memberships
- Clearance items clearly marked "Final Sale" at the time of purchase
- Perishable goods, personal care goods, hazardous materials, flammable liquids, and gases
This does not apply to items that arrive damaged, defective, or materially different from their description. Those are always covered, at our expense, no matter how the item was purchased or priced.
Exchanges
The fastest way to get the item you want is to place a new order for it and return the original. If you'd rather we handle it as a straight swap, email us — for same-value exchanges we'll usually cover the shipping both ways.
Refused and undeliverable packages
If a package is refused at delivery or returned to us as undeliverable because of an address error, we'll refund the item price less our outbound shipping cost and the return freight. If you need to correct an address after your order has shipped, contact us right away — carrier address corrections are billed at cost.
Refunds
We'll let you know once we've received and inspected your return, and whether it was approved. Approved refunds are issued to your original payment method within 10 business days, less any deductions described above. Your bank or card issuer may take additional time to post it.
If more than 15 business days have passed since we approved your refund and you still don't see it, email us at support@ryecentral.com.
Questions
Email support@ryecentral.com any time. We'd always rather sort out a problem than have you stuck with something you can't use.
RyeCentral Brands, LLC · 712 S Ocean Shore Blvd, Flagler Beach, FL 32136